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Gas bill statement and home energy consumption
Analytics & Data Management

Consumer Engagement

Create long-term consumer relationships that encourage personal energy management.

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Consumer Engagement Services Improve Customer Satisfaction by Providing Access, Visibility, and Control

Consumer’s devices are increasingly being used for personal energy management. This provides a potential win-win opportunity for both the consumer and the utility. Consumers want the freedom to manage their energy consumption and utilities need to protect and identify revenue streams. Landis+Gyr’s consumer engagement offerings open a channel of communication to the end-user empowering them to manage energy better.

A Better Customer Experience

Landis+Gyr is proud to partner with VertexOne to offer the VXconnect customer engagement engine, which seamlessly connects to a complex array of utility systems, providing a secure, easy-to-access interface to your consumers. VXconnect empowers consumers to proactively manage and pay for their consumption.

Learn more Links to https://www.vertexone.ai/products/vxconnect

Prepay Industry Leadership

Landis+Gyr is proud to partner with Exceleron, North America’s leading utility prepay and payment service company, to provide utilities with Exceleron’s MyUsage Prepay. This highly configurable and scalable suite of prepay applications provides options that increase customer satisfaction, reduce costs, and give consumers enhanced information for greater control over their energy usage.

Learn more Links to https://www.exceleron.com/

    • Provides consumer access to electric, water and gas usage

    • Provides support personnel with a tool to more easily diagnose and resolve customer inquiries

    • Supports energy managing programs such as dynamic pricing, peak alerts and behavioral efficiency

    • Supports pre-pay programs and online billing

    • Enables targeted rate and rebate offers guided by usage patterns and property type

    • Improves customer communication with timely alerts and notifications

    • Configurable to allow utility branding of the user interface

  • Functions

    Data Visualization and Analytics

    • Downloadable data, same view for the CSR team, Bill Pay (integrated with backend utility payment systems), Bill View, Alerts, Admin tools/reporting, Customized widgets (At a glance information), net metering capabilities, bill forecasting, ability to show what the customer is using in dollars (education), property profile information to allow for targeted marketing, commercial benchmarking (energy star portfolio manager).
    • All locations are geo-coded to enable comparisons with local weather data and the energy use performance of similar homes or commercial facilities

    Energy Markers™

    • Users can record events and energy improvements, examining pre and post energy use intensity to gauge the impact of actions on their usage.

    Pre-Pay Billing

    • Online capabilities to process payments, alert customers of balance thresholds and ensure alignment with CIS and billing systems.

    Proven Energy Savings

    • Engagement strategies have been found by third-party evaluators to yield overall behavioral energy savings reductions in excess of 2% annually, with persistence over multiple years.
    • North America
    • LATAM
    • Brazil
    • APAC

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